Kevin Bergman





About Me

Hello, I'm Kevin, a professional in the Technology industry and I'm looking for a new opportunity!



School

Southern Oregon University

Oregon State University

I graduated from OSU in 2016 with a Bachelor of Science in Computer Science, and achieved the following accomplishments:



Career

Implementation Consultant, Technical Lead

Fast Enterprises

My professional career started with Fast Enterprises, who offers Consumer-Off-The-Shelf (COTS) products for Government needs. I worked on three projects:

I led the Michigan project from its inception to completion, earning an "Outstanding Contribution" award from the Client.



Senior IT Operations Engineer

TVG / FanDuel Group

Leadership role in aging and under-utilized Operations department, turned successful business-analyst role to modernize and improve stakeholder benefit. Delivered notable improvements in every aspect of the department including service reliability, process automation, incident response, staff training, hardware maintenance, and more.



Technical Support Engineer (Tier 2)

Salesforce

I was invited to join Salesforce's Digital Engagement team mid-pandemic, and found myself pleased to learn their ecosystem. We worked heavily in Embedded Services, LiveAgent Chat, Einstein Bots, Flows, Apex, SMS/Longcode messaging, Facebook Messaging integration, Whatsapp Messaging, and more.

Professional Technical Support Engineering role delivering exceptional service, expertise, and trust for enterprise customers in globally operated, fast-paced, high-tech environments. Adept at managing multi-channel inquiries, analyzing complex issues, and fostering collaboration to exceed strict SLA/SLO expectations.