Contact Information
Email: kevin@example.com
Phone: (555) 123-4567
Location: Portland, OR
LinkedIn: linkedin.com/in/kevinbergman
GitHub: github.com/kevinbergman
Professional Summary
Experienced Technical Support Engineer with a strong background in software development, system administration, and customer support. Proven track record of solving complex technical issues and improving system reliability.
Professional Experience
Technical Support Engineer
Carbon Robotics | 2023 - Present
- Provide technical support for autonomous farming robots and laser weeding systems
- Troubleshoot hardware and software issues in field environments
- Collaborate with engineering teams to identify and resolve product issues
- Document support cases and contribute to knowledge base development
Technical Support Engineer (Tier 2)
Salesforce | 2021 - 2023
- Provided continuous contact through phone and virtual meetings
- Conducted precise investigations utilizing Splunk & Kibana SIEM tools
- Debugged Apex (Java), Javascript, SQL, API endpoints, and Android apps
- Maintained consistent top-tier KPIs as team and individual
Senior IT Operations Engineer
TVG / FanDuel Group | 2019 - 2021
- Saved $200K/year labor cost by automating primary & secondary operations
- Saved $1M/year by stabilizing and monitoring formerly volatile services
- Reduced incident TTR by 80%
- Built 200+ dashboards, queries, alerts in Sumo Logic & DataDog
Implementation Consultant, Technical Lead
Fast Enterprises | 2016 - 2019
- Led full implementation and roll-out of new multi-million dollar project
- Served 20 person team as data, application, & environment manager
- Deployed, secured, and load balanced all Production services
- Windows stack projects: C#, .NET, SQL Server, Windows Server
Education
Bachelor of Science in Computer Science
Oregon State University | 2016
- Teaching Assistant: Graded C++ homework and exams (4 years)
- Student iOS Developer: Developed iPad app for College of Health grant project
- Senior Capstone: Led team in creating GIS-type program for Google Glass
- Hackathon: Won 1st place with team at Google-hosted hackathon
Technical Skills
Programming Languages
Java, C#, JavaScript, Python, Swift, C++
Technologies
Salesforce, .NET, SQL Server, Android SDK, iOS
Tools & Platforms
Splunk, DataDog, Sumo Logic, Slack, Git
Kevin D. Bergman
Curriculum Vitae
Technical Support Engineer
Research & Publications
No publications at this time.
Professional Experience
Technical Support Engineer
Carbon Robotics | 2023 - Present
Location: Portland, OR
Responsibilities:
- Provide technical support for autonomous farming robots and laser weeding systems
- Troubleshoot hardware and software issues in field environments
- Collaborate with engineering teams to identify and resolve product issues
- Document support cases and contribute to knowledge base development
Education
Bachelor of Science in Computer Science
Oregon State University | 2012 - 2016
GPA: 3.8/4.0
Relevant Coursework: Data Structures, Algorithms, Software Engineering, Database Systems
Kevin D. Bergman
Professional Portfolio
About Me
I'm a passionate technical professional with a diverse background spanning software development, system administration, and customer support. I thrive on solving complex problems and helping teams achieve their goals through technology.
Key Achievements
$1M+ Cost Savings
Saved over $1M annually through system optimization and automation
80% TTR Reduction
Reduced incident time-to-resolution by 80% through process improvements
200+ Dashboards
Built comprehensive monitoring and alerting systems
Notable Projects
Crawlvallis Android App
Developed and released Android app for Happy Hours and special filters in Corvallis, Oregon
Technologies: Android SDK, Java, SQLite
Google Glass GIS Application
Led team in creating GIS-type program for Google Glass featuring photo capture with voice annotation
Technologies: Java, OpenGL, Android SDK